On-Call Administrative Services Office Assistant

Req #: 160996

Department: KUOW

Job Location:Seattle Campus

Posting Date: 10/09/2018 

Closing Info: Closes On 10/23/2018

Salary:$18.05 - $24.06/hr 

Union Position: Yes

Shift: First Shift 

Value Diversity? Have Courage? Enjoy Listening and acting in service to others?

KUOW, 94.9 FM has a great opportunity for an On-Call Administrative Services Office Assistant to support the front office functions and provide customer service in our administration department. This on-call position works closely with the admin team responsible for front-line customer service, guest reception, responding to listener inquiries and other admin related duties; and reports to the Manager, Administration.

Licensed to the University of Washington (“UW”), KUOW is the Puget Sound Region’s NPR-affiliated public radio service delivering local, regional, national and international news, information and cultural programming.

KUOW’s mission is to create and serve a more informed public. Our vision is to broaden conversations and deepen understanding.

We believe that attracting and retaining diverse staff is crucial to serving the communities where our employees work and live. KUOW is dedicated to the goal of building a culturally diverse and pluralistic staff committed to working in a multicultural environment that promotes racial equity and inclusivity. Women, minorities, individuals with disabilities and veterans are encouraged to apply. Candidates should describe previous activities or experiences working with person(s) who have a different cultural background than their own.

The University of Washington is an equal opportunity, affirmative action employer.

BASIC FUNCTION

Provide front-line customer service including guest reception, answering phones and responding to listener questions and concerns via phone and email.

Perform administrative services related duties.

 DUTIES & RESPONSIBILITIES

Answer phones, voicemail and email, transferring calls and forwarding emails to appropriate parties.

Respond to listener inquiries, complaints, and comments using independent print and electronic research.

Update customer service database with follow-up responses to telephone and email queries.

Grant access to and greet station guests, escorting them to the Green Room and alerting staff members of their arrival.

Dealing with uninvited guests according to KUOW policy.

Inventory, order, receive and distribute office supplies and equipment as needed or requested.

Collect and distribute incoming and outgoing mail.

Update and maintain staff contact lists.

Assist with events

Other duties as assigned. 

 POSITION QUALIFICATIONS

Required

High school graduation or GED and 2 years of applicable experience or equivalent education.

First-rate customer service skills exercising judgment and initiative.

Excellent verbal and written communication proficiency. 

Ability to tactfully and intelligently respond to listener inquiries, complaints and comments using print and electronic research tools. 

Ability to work independently to prioritize and execute multiple tasks.

General computer proficiency, including ability to use Microsoft office products (Excel, Word, and Outlook) and standard office equipment. 

Multicultural Competence – experience with working with diverse populations

Preferred

Familiarity with KUOW and/or public radio

General awareness of news and current affairs.

Multilingualism is a plus

 

As a UW/KUOW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW/KUOW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a “Great College to Work For” for five consecutive years.

Competitive salary plus outstanding University of Washington benefits.

Do not apply to KUOW directly. 

Apply