America's traditional phone system is not as dependable as it used to be. Just last month, the Federal Communications Commission told phone companies to start collecting stats on calls that fail to complete. According to one estimate, as many as 1 in 5 incoming long-distance calls simply doesn't connect.
OLYMPIA, Wash. - Utility regulators are on the verge of ending the automatic delivery of White Pages phone books to Washington households. Legislation to do the same in Oregon hasn't gone anywhere.
In Washington and Oregon, state law requires the local phone company to deliver a phone book to each landline customer. But telecom companies contend most consumers no longer want a printed copy of the White Pages dropped on their doorsteps.
Frontier Communications government affairs manager Carl Gipson made that case to state regulators in Olympia.