consumer

Updated 7:38 p.m. May 12, 2015: This story has been updated to include more details and additional comments from the insurance industry.

Many companies reward their most loyal customers with incentives, discounts and freebies. But in car insurance, the opposite can actually happen. A driver can be punished with a higher premium just for being loyal to the company. 

It's called price optimization, and it happens to lots of people all the time. A driver could have no history of accidents but all of a sudden their car insurance goes up.

A portion of a page on SBTickets.com, provided by the state Attorney General's Office, offers reassurances to potential ticket buyers for the Super Bowl
Washington Attorney General's Office

Yes, the Seahawks 2015 Super Bowl loss was heartbreaking for fans. We'll leave that in the past. But here's something new: The state is filing a lawsuit against one Super Bowl ticket vendor. KUOW's Sara Lerner reports.

Photo Courtesy Jenni Clark

Not all health plans are the same, as Washington consumers have learned the hard way.

Northwest banks say 2014 may be the year consumers start to see a new generation of credit cards that are less prone to fraud.

Spent The Right Way, Can Money Buy Happiness?

Jul 25, 2013
Elizabeth Dunn's book "Happy Money: The Science of Smarter Spending"

Money may not buy happiness, but can spending your money wisely make you happier? Elizabeth Dunn, a psychology professor at the University of British Columbia, say yes. She talks with Ross Reynolds about the five principles of delightful spending and her new book "Happy Money: The Science of Smarter Spending."

Seattle Housing Authority

Watch out for scammers. That’s Seattle Housing Authority’s warning to people who are going online this week to apply for the city’s Section 8 housing lottery.  Agency officials caution that some misleading sites have been set up to  trick people into submitting their personal information to the wrong place.