Ross Reynolds speaks with Douglas Stone and Sheila Heen, lecturers on law at Harvard Law School, about their new book, "Thanks for the Feedback: The Science and Art of Receiving Feedback Well." In the course of writing their previous best-seller, "Difficult Conversations," Stone and Heen found that getting feedback, at work or at home, often creates the most difficult conversations.
They say that even if it's poorly delivered, all feedback has the potential to be helpful if we know how to hear it. Stone and Heen's book examines how we often misunderstand feedback of our internal triggers. It also says learning how to receive feedback will help everyone get better at giving feedback to others.
Ross demonstrates the so-called "Ross look."