Washington state regulators will decide Tuesday whether a $2.9 million fine is enough to punish CenturyLink for a statewide 911 outage.
Alicia Cappola of Everett thinks the fine should be much higher. More than 5,000 emergency calls failed during the six-hour outage in April 2014 -- including 37 that Cappola tried to make after an intruder broke in while her 5-year-old twins were asleep in another room.
We meet Lisa Sawyer on the corner of 4th and Union in downtown Seattle. That’s where she sells the Real Change street paper every day.
Sawyer wears a Seahawks beanie, puffy coat, no makeup, loose pants and tennis shoes (she says she sometimes wears heels while selling the paper but her feet are so sore by the end of the day that she prefers her runners). It's been a while since she washed her hair.