CenturyLink Gets Lower Of Two Fines After 911 Outage | KUOW News and Information

CenturyLink Gets Lower Of Two Fines After 911 Outage

Feb 22, 2016

CenturyLink will not have to pay the maximum fine for its role in a statewide 911 outage in 2014.

Monday, Washington's Utilities and Transportation Commission issued a lower fine of $2.85 million.

During the outage people in Washington and six other states couldn't get through to 911 for six hours. More than 5,000 emergency calls failed. The UTC later determined it was because of a coding error connected to CenturyLink.

Washington Attorney General Bob Ferguson called for the maximum fine of about $11.5 million against the company. But the UTC regulates phone operations in Washington and decided on the lower fine instead.

UTC officials say the company also needs to file reports on it's 911 circuit reliability.

CenturyLink and 911-provider Intrado have already been fined about $17 million by the Federal Communications Commission.