In a small church basement in Northeast Portland, Dung Ho spends her afternoons returning phone calls.
It's part of her job as the tenant education program director for the Oregon Community Alliance for Tenants — or CAT. She helps run a renter's rights hotline.
They get all kinds of calls.
“Evictions, terminations, lack of essential services," Ho said. "Like, 'I have no heat right now.' 'My water’s not working.' 'My place is completely infested by mice and rats.' Those are very common calls coming in.”